Patient Care Lead

Icarespecialists; Harrisburg (Dauphin County); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

401(k)

Eye care discounts

Education allowances

Career growth

PTO & holidays

Job summary

Vision Innovation Partners is seeking a Patient Care Lead to oversee front desk operations, patient intake, education, and data collection. You will train staff, manage schedules, and ensure a positive patient experience while reporting performance metrics to leadership.

You will coordinate with clinical management, handle insurance and refractions, and ensure end-of-day processes are completed, contributing to smooth, patient-centered care.

Qualifications

• Must be at least 18 years of age.
• Nurturing and caring demeanor.
• Clear verbal, written, and typing communication required.

Responsibilities

• Create weekly front-office schedules; supervise front-office staff.
• Prepare monthly administrator schedules and notify staff of vacations/meetings.
• Manage check-in/check-out, appointment book, and front-desk customer service.
• Oversee kiosk management, insurance, refractions, and forms uploads; manage kiosk/front-desk voids.
• Verify and sign off on daily cash collected by front desk.
• Manage petty cash and maintain current product/cost list for front desk.
• Coordinate with clinical manager for smooth office operations.
• Report daily to billing manager on schedule and no-shows; propose solutions.
• Provide back-up to front office staff.

Skills

Communication skills

Customer service

Front desk coordination

Tools

Allscripts

Kiosk management

Job description

Overview

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

We are currently seeking a personable, energetic, professionalPatient Care Lead to join our outstanding team! The Patient Care Lead is responsible for overview and supervision of patient in-flow and out-flow, patient education, collection of demographic and insurance related data, and training of the from desk team. The Patient Care Lead will provide daily reports as directed and ensure end of day processes are complete. This position essential function is to ensure all members of the front desk always create and maintain a positive customer service experience.

Responsibilities

What You Will Do:

• Makes weekly schedules for front office. Trains and supervises front office staff (check-in, check-out, customer service, appointments, and any other necessary administrative functions necessary to running a high functioning front office).
• Makes monthly schedule for administrator, on or before the 15th of each month, notifying staff of vacations, meetings, etc.
• Manages check-in, check-out, appointment book, and customer service, and scheduling of front desk staff.
• Responsible for all kiosk management, insurance, refractions, and forms uploads. Responsible for all front desk voids on Kiosk and Allscripts.
• Verifies and signs off on all daily (time of service) cash collected by front desk staff.
• Responsible for management of petty cash.
• Responsible for maintaining a current list of all products and cost sold at front desk.
• Coordinates with clinical manager to ensure a smoothly running office.
• Reports daily to billing manager concerning the daily schedule, proposing solutions to any scheduling challenges and reporting on no shows.
• Prepares a weekly status report regarding front office performance, proposing solutions to any challenges being faced.
• Provides back-up to front office staff.

Qualifications

What You Will Bring:

• Must be at least 18 years of age
• Have a nurturing and caring demeanor
• The ability to clearly communicate; strong verbal, written and typing skills are required.

What we offer:

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays of

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.