Patient Care & Front-Office Specialist

Mass Lung & Allergy, PC; Leominster (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare provider in Leominster, MA is seeking a Multi-Function Patient Support Specialist to enhance patient care through excellent customer service. This role includes front office duties, patient interaction, and administrative support across various departments. Candidates should have strong communication skills, be able to multi-task in a fast-paced environment, and possess a high school diploma. Bilingual candidates are preferred. Join a dynamic team committed to providing exceptional healthcare experiences.

Qualifications

• Excellent verbal and written communication skills to handle patient inquiries.
• Demonstrate a high degree of diplomacy and tact in interactions.
• Beginner to intermediate skills in computing and phone systems.
• Willingness to work evenings, weekends, or overtime as needed.
• Ability to handle multiple tasks simultaneously in a fast-paced environment.
• Cultural awareness and respect for diverse populations.
• Knowledge of HIPAA standards and patient confidentiality.
• Bilingual candidates preferred to enhance patient communication.
• Must have a valid driver’s license and travel between locations.

Responsibilities

• Support high-quality patient care across multiple functions.
• Assist with front office operations including patient check-in and check-out.
• Manage phone systems and direct calls effectively to resolve inquiries.
• Ensure insurance information is accurate prior to appointments.
• Assist patients with their use of the patient portal and troubleshoot issues.
• Participate in quality assurance initiatives and maintain proper documentation.

Skills

Communication & Problem-Solving

Customer Service

Technical Skills

Flexibility

Multi-tasking & Stress Management

Cultural Sensitivity

Professionalism

Education

High school diploma or GED

Tools

Electronic Medical Records (EMR)

Multi-line Phone Systems

Job description

A leading healthcare provider in Leominster, MA is seeking a Multi-Function Patient Support Specialist to enhance patient care through excellent customer service. This role includes front office duties, patient interaction, and administrative support across various departments. Candidates should have strong communication skills, be able to multi-task in a fast-paced environment, and possess a high school diploma. Bilingual candidates are preferred. Join a dynamic team committed to providing exceptional healthcare experiences.