Patient Care & Front Desk Specialist

Get Virtual Assistant Jobs; Henderson (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Holiday pay

PTO

Medical insurance

Dental insurance

Vision insurance

Work-Life balance

Job summary

Fast Pace Health is seeking a Patient Care Specialist to provide essential administrative support and outstanding customer service, under supervision by a Nurse Practitioner or PA. You will manage patient registration, insurance data, and front-office workflows to ensure smooth patient flow and high-quality care.

The role emphasizes teamwork, confidentiality, and compliance, with opportunities for growth and a supportive community environment.

Qualifications

• High School Diploma or equivalent; CPR license required.
• Minimum 1 year of customer service experience, preferably urgent care.
• Proficient with MS Outlook and Word; basic Excel skills helpful.

Responsibilities

• Greet, register, and discharge all patients with high-level customer service.
• Cross-train and assist with back-office duties within scope of practice.
• Collect and input patient demographics and financial information at registration.
• Verify and update patient insurance information at registration.
• Maintain knowledge of medical insurance plans, including co-pays, deductibles, and coverage limits.
• Stay updated on changes to government and commercial insurance plans.
• Promote Fast Pace Self-Pay program and collect payments.
• Answer calls in a polite, patient-centered manner.
• Coordinate patient flow and notify providers of arrivals and delays.

Skills

Customer service

Communication

Teamwork

Organization

Education

High School Diploma or equivalent

CPR certification

Tools

MS Outlook

MS Word

MS Excel

Job description

Fast Pace Health is seeking a Patient Care Specialist to provide essential administrative support and outstanding customer service, under supervision by a Nurse Practitioner or PA. You will manage patient registration, insurance data, and front-office workflows to ensure smooth patient flow and high-quality care.

The role emphasizes teamwork, confidentiality, and compliance, with opportunities for growth and a supportive community environment.