Patient Care & Front Office Outreach Coordinator

Beltone; Sierra Vista (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Beltone Arizona Prescott is seeking a driven Patient Care Coordinator to manage the front office, drive appointment opportunities, assist providers with patient care, and represent the practice with professionalism. The role focuses on attracting new patients, coordinating referrals, and delivering excellent patient service in a private hearing healthcare setting.

This position requires a high school diploma or GED, strong communication skills, and the ability to work independently.

Qualifications

• High School Diploma or GED required.
• At least one year of front office experience.
• Telemarketing and inside sales experience a plus.
• Understanding of HIPAA laws is a plus.
• Ability to work independently.
• Strong verbal and written communication skills.
• Willingness to make extensive outbound dials.
• Exceptional professionalism and organizational skills.

Responsibilities

• Promote sales by actively attracting new patients to the office.
• Confer with incoming patients to generate referrals for patient hearing health outreach.
• Act as first point of contact for incoming patients; troubleshoot minor hearing aid issues.
• Clean and service hearing aids when the provider is unavailable.
• Data entry and appointment scheduling using company scheduling protocols and internal scheduling database software.
• Execute routine bank deposits and credit transactions; manage petty cash account.
• Maintain weekly sales reports.
• Package and ship supplies and equipment.
• Determines specific patient insurance coverage by working directly with insurance companies.
• Assist patients with qualifications for credit application as needed.
• Order and maintain appropriate and approved office supplies.

Skills

Outbound dialing

Front office experience

HIPAA understanding

Communication skills

Organizational skills

Time management

Independence

Education

High School Diploma or GED

Tools

Scheduling software

Data entry systems

Job description

Beltone Arizona Prescott is seeking a driven Patient Care Coordinator to manage the front office, drive appointment opportunities, assist providers with patient care, and represent the practice with professionalism. The role focuses on attracting new patients, coordinating referrals, and delivering excellent patient service in a private hearing healthcare setting.

This position requires a high school diploma or GED, strong communication skills, and the ability to work independently.