Patient Care & Front Desk Specialist

Vision Innovation Partners; Hagerstown (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

401(k)

Eye care discounts

Education allowances

Career growth

PTO & holidays

Job summary

Vision Innovation Partners is seeking a personable, energetic Patient Care Associate to join our team. You will manage Front Desk, greet patients, check-in/out, schedule, and handle administrative tasks, ensuring smooth daily operations.

The role emphasizes excellent customer service, effective communication, and teamwork in a fast-paced healthcare setting; bilingual English/Spanish is a plus, and prior healthcare exposure is welcomed.

Qualifications

• High School diploma or GED equivalent is required.
• Detail-oriented with strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greeting patients professionally, both in person and on the phone.
• Quickly answering or properly referring questions and issues.
• Optimizing provider schedules and patient satisfaction with efficient scheduling.
• Notifying providers of patient arrivals.
• Comforting patients by anticipating anxieties and effectively answering questions.
• Ensuring availability of treatment information by retrieving and updating patient records.
• Verifying financial records and collecting patient charges while filing and expediting third-party claims.
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders.
• Provide excellent customer service.

Skills

Customer service

Communication skills

Multitasking

Fast-paced environment

Education

High School diploma or GED

Tools

MS Office

Electronic medical records software

Job description

Vision Innovation Partners is seeking a personable, energetic Patient Care Associate to join our team. You will manage Front Desk, greet patients, check-in/out, schedule, and handle administrative tasks, ensuring smooth daily operations.

The role emphasizes excellent customer service, effective communication, and teamwork in a fast-paced healthcare setting; bilingual English/Spanish is a plus, and prior healthcare exposure is welcomed.