Medical Receptionist

Carbon Health Technologies Inc; Montgomery Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Carbon Health Technologies Inc. is seeking an outbound-focused receptionist for a fixed-term, full-time role in our New Jersey clinic. You will greet patients, verify identities and insurance, manage a busy phone queue, and schedule appointments using clinic tools.

You will also handle patient records with strict confidentiality and support billing and documentation tasks. The ideal candidate has 1–2 years in reception/customer service, excels at multitasking, and communicates clearly in

Qualifications

• 1–2 years in receptionist/front-desk/customer service role; medical/clinical setting preferred
• Proficient with Google Sheets, Excel, and Word for data entry and record-keeping
• Strong phone etiquette and professional communication in a high-volume environment
• Demonstrated customer service with a patient, empathetic demeanor
• Able to multitask and work efficiently in a fast-paced clinic
• High accuracy and attention to detail in scheduling and documentation
• Maintain confidentiality and handle sensitive patient information appropriately
• Excellent organizational skills and ability to follow established processes
• Fixed-term, full-time hourly position; flexible to clinic needs
• Proficiency in English (written and spoken)

Responsibilities

• Serve as the first point of contact for patients, visitors, and callers
• Manage a high volume of calls with professional routing and messaging
• Schedule, confirm, and adjust patient appointments
• Greet, check in, and verify patient information and forms
• Maintain patient records with high accuracy and confidentiality
• Coordinate patient flow with clinical and support staff
• Process payments, co-pays, and billing information
• Handle sensitive information in line with privacy standards
• Perform general admin tasks to support clinic operations
• Support reception and admin duties during the fixed term

Skills

Customer service

Phone etiquette

Multitasking

Data entry

Tools

Google Sheets

Excel

Word

Job description

• Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
• Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
• Schedule, confirm, and adjust patient appointments using practice management systems and office tools
• Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
• Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
• Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
• Collect and process payments, co-pays, and billing information in accordance with clinic procedures
• Handle sensitive patient information in compliance with privacy and confidentiality standards
• Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
• Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
• Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
• Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term

Qualifications

• Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
• Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
• Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
• Demonstrated customer service skills with a patient, empathetic, and professional demeanor
• Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
• High level of accuracy and attention to detail in data entry, scheduling, and documentation
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Strong organizational skills and the ability to follow established processes and procedures
• Comfort working in a fixed term, full-time hourly position, with flexibility to adapt to changing clinic needs
• Proficiency in English, both written and verbal

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.