Medical Receptionist

Carbon Health Technologies Inc; New Jersey; On-site; USD 25,000 - 30,000; Full time

Job summary

Carbon Health Technologies Inc. is seeking a friendly and professional receptionist to join our New Jersey clinic. You will be the first point of contact for patients, visitors, and callers, greeting everyone warmly and directing inquiries appropriately.

You will manage high volumes of calls, schedule appointments, verify insurance, and maintain accurate patient records with strict confidentiality. This role supports clinic operations and coordinates with clinical staff to ensure smooth workflow

Qualifications

• 1–2 years of experience in receptionist/front-desk/customer service roles
• Experience in medical/clinical setting preferred
• Proficiency with Google Sheets, Excel, and Word for data entry and records

Responsibilities

• Serve as first point of contact for patients, visitors, and callers
• Manage high volume of incoming calls and route messages
• Schedule and confirm patient appointments using practice management systems
• Greet patients, verify ID and insurance, and complete forms accurately
• Maintain and update patient records with high accuracy and confidentiality
• Coordinate patient flow with clinic staff to minimize wait times
• Collect and process payments, co-pays, and billing information
• Handle sensitive patient information in compliance with privacy standards
• Perform general admin tasks to support clinic operations
• Assist with emails, faxes, and mailed documents
• Support reception and admin duties during fixed term

Skills

Phone etiquette

Customer service

Multitasking

Data entry

Communication

Attention to detail

Confidentiality

English proficiency

Tools

Google Sheets

Excel

Word

Job description

• Serve as the first point of contact for patients, visitors, and callers, providing courteous and professional assistance at all times
• Manage a high volume of incoming phone calls, using excellent phone etiquette to route calls, take messages, and answer general inquiries
• Schedule, confirm, and adjust patient appointments using practice management systems and office tools
• Greet and check in patients, verify identification and insurance information, and ensure all required forms are completed accurately
• Maintain and update patient records and logs using Google Sheets, Excel, and Word with a high level of accuracy and confidentiality
• Coordinate patient flow in a busy clinic, communicating effectively with clinical and support staff to minimize wait times
• Collect and process payments, co-pays, and billing information in accordance with clinic procedures
• Handle sensitive patient information in compliance with privacy and confidentiality standards
• Perform general administrative tasks such as scanning, filing, printing, and document preparation to support clinic operations
• Prioritize and multitask effectively in a fast-paced environment, managing competing demands while maintaining attention to detail
• Assist with incoming and outgoing correspondence, including emails, faxes, and mailed documents
• Support other reception and administrative duties as assigned to ensure the smooth running of the clinic during the fixed term

Qualifications

• Minimum of 1-2 years of experience in a receptionist, front-desk, or customer service role; experience in a medical or clinical setting is preferred
• Proficiency with Google Sheets, Excel, and Word for data entry, record-keeping, and basic reporting
• Strong phone etiquette and communication skills, with the ability to handle a high volume of calls professionally
• Demonstrated customer service skills with a patient, empathetic, and professional demeanor
• Proven ability to multitask, prioritize, and work efficiently in a fast-paced, busy clinic environment
• High level of accuracy and attention to detail in data entry, scheduling, and documentation
• Ability to maintain confidentiality and handle sensitive patient information appropriately
• Strong organizational skills and the ability to follow established processes and procedures
• Comfort working in a fixed term, full-time hourly position, with flexibility to adapt to changing clinic needs
• Proficiency in English, both written and verbal

As a physician-founded and led organization, ensuring everyone has access to quality healthcare is what inspires us. The magic we’ve created lies in Carbon Health’s custom EHR and the collaboration among clinical teams, engineers, and designers who work side-by-side to deliver innovation like our hands free AI charting tool. That’s why we hire people who genuinely care about patients, solving healthcare challenges, and making a positive impact every day. Join us and help change the future of healthcare for the better.