Patient Care Front Desk: Medical Receptionist (Epic Scheduling)

Cambridge Health Alliance; Everett (MA); On-site; USD 42,000 - 48,000; Full time

Job summary

Cambridge Health Alliance (CHA) Everett Care Center is seeking a full-time Clerical and Administrative Support individual to join a busy outpatient setting. You will register patients, schedule appointments in Epic, verify insurance via PASSPORT, and maintain medical records with accuracy while handling co-pays and billing tasks.

The role emphasizes strong customer service, attention to detail, and teamwork within a diverse health system that values equity and high-quality care.

Qualifications

• High School Diploma or GED required.
• One year of outpatient medical setting experience preferred.
• Bilingual in Spanish, Portuguese or Haitian Creole preferred.

Responsibilities

• Handle all calls promptly and courteously.
• Register patients and schedule appointments via Epic.
• Verify insurance eligibility using PASSPORT.
• Maintain and support paper and electronic medical records.
• Collect, process, and reconcile co-pays and daily receipts.
• Assist providers with electronic and paper communications; attend meetings.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma or GED

Tools

Epic

PASSPORT

Job description

Cambridge Health Alliance (CHA) Everett Care Center is seeking a full-time Clerical and Administrative Support individual to join a busy outpatient setting. You will register patients, schedule appointments in Epic, verify insurance via PASSPORT, and maintain medical records with accuracy while handling co-pays and billing tasks.

The role emphasizes strong customer service, attention to detail, and teamwork within a diverse health system that values equity and high-quality care.