Patient Care Front Desk & Eyewear Specialist

VSP Vision; Weeki Wachee (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

VSP Vision is seeking a Front Desk / Patient Care Associate for Optical Outlets in Florida to assist patients and support the Doctor and Office Manager, ensuring excellent patient flow and a warm, professional experience.

You will greet customers, explain pricing, verify insurance, check-in and pretest patients, and coordinate with staff to keep appointments on schedule while providing unsurpassed customer service in a fast-paced setting.

Qualifications

• One to two years of experience in related field.
• Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries.
• Effective written communication skills to clearly document patient visits.
• Excellent interpersonal and rapport-building skills.
• Ability to ask appropriate and relevant questions to identify patient needs.

Responsibilities

• Attract and retain customers by providing unsurpassed customer service
• Greet customers and explain the process and exam pricing in a transparent way
• Check-in and pretest patients in an efficient and accurate manner
• Ensure insurance is properly verified prior to Doctor encounter
• Answer phones properly and in a timely manner
• Assist in other areas of the office as necessary, including dispensing eyewear
• Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
• Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
• Inform Office Manager of any office problems noted by staff, doctors, or patients
• Perform all tasks assigned by Office Manager

Skills

Customer service

Verbal communication

Written communication

Interpersonal skills

Time management

Tools

MS Office

Job description

VSP Vision is seeking a Front Desk / Patient Care Associate for Optical Outlets in Florida to assist patients and support the Doctor and Office Manager, ensuring excellent patient flow and a warm, professional experience.

You will greet customers, explain pricing, verify insurance, check-in and pretest patients, and coordinate with staff to keep appointments on schedule while providing unsurpassed customer service in a fast-paced setting.