Patient Care & Front Desk Coordinator

East Texas Community Clinic Inc; Town of Canton (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

East Texas Community Clinic Inc is seeking a motivated Receptionist to greet patients, register them, and coordinate appointments and documentation. You will manage billing information, inform patients about procedures, and maintain accurate records to support quality patient care.

The role requires strong communication, organization, confidentiality, and customer service skills, with responsibilities spanning front-desk tasks, appointment management, and essential clerical support in a busy

Qualifications

• High school diploma required.
• Knowledge of medical terminology, procedures and diagnoses.
• Knowledge of computer and relevant software applications.
• Healthcare insurance knowledge preferred.

Responsibilities

• Greet patients in person and on the phone.
• Register patients according to established protocols.
• Assist patients to complete forms and documentation including medical insurance.
• Ensure patient information is accurate including billing details.
• Inform patients of procedures and policies.
• Maintain and manage patient records.
• Move patients through appointments as scheduled.
• Answer incoming calls and handle inquiries; transfer calls as needed.
• Schedule patient appointments and collect co-pays.
• Schedule hospital admissions, tests, scans, and outside appointments.
• Obtain external medical reports as required by professionals.
• Respond to requests for information and comply with requests.
• Handle incoming/outgoing post and complete clerical duties.
• Maintain stock of forms and office supplies.
• Keep reception area neat and privacy safeguards.

Skills

Communication

Info collection

Planning

Organizing

Attention to detail

Customer service

Adaptability

Confidentiality

Education

High school diploma

Tools

Microsoft Office

EMR/EHR systems

Job description

East Texas Community Clinic Inc is seeking a motivated Receptionist to greet patients, register them, and coordinate appointments and documentation. You will manage billing information, inform patients about procedures, and maintain accurate records to support quality patient care.

The role requires strong communication, organization, confidentiality, and customer service skills, with responsibilities spanning front-desk tasks, appointment management, and essential clerical support in a busy