Patient Care Coordinator

Dr. Courtney Plastic Surgery; Houston (TX); On-site; USD 40,000 - 50,000; Full time

Job summary

A reputable medical practice in Houston, Texas, is seeking a full-time Patient Care Coordinator. The ideal candidate will have excellent communication skills, a friendly demeanor, and experience in a medical office setting. Responsibilities include greeting patients, scheduling appointments, and maintaining patient records. Bilingual skills in English and Spanish are strongly preferred. This position offers an opportunity to work in a professional environment with a focus on patient satisfaction.

Qualifications

• Minimum 1-2 years of experience in a Physician’s Office or Medical Office setting.
• Experience in Cosmetic/Plastic/Reconstructive Surgery or Dermatology preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Answer phone calls and respond to email inquiries.
• Schedule appointments and update patient records.
• Verify insurance information and obtain referrals.
• Document accurate patient information and maintain patient confidentiality.

Skills

Customer service skills

Communication skills

Organizational skills

Ability to multitask

Tools

Electronic Medical Records (EMR)

Job description

Seeking a full-timePatient Care Coordinator who has a friendly personality, professional demeanor, and strong communication skills for our new location in Houston, Texas.

Responsibilities

• Greet patients and visitors promptly and professionally.
• Answer phone calls and respond to email inquiries, providing information on surgical and non-surgical procedures or other needed information.
• Schedule appointments, update patient records, work with designated surgery centers/hospitals to coordinate patient care.
• Call patients to confirm, follow up, or reschedule appointments/surgery, as needed.
• Verify insurance information and obtain referrals, as needed.
• Scan, fax, and/or copy medical records into the EMR system or to a designated location.
• Document accurate patient information, including patient demographics, medical history, and important verbal or non-verbal communication regarding medical care.
• Maintain patient flow by utilizing the EMR and alerting clinical staff upon arrival of patients.
• Update appropriate system applications/patient logs for provided services, purchased products, and scheduled surgeries.
• Review patient balances and process payment transactions.
• Assist in scheduling meetings, updating calendars, and providing other administrative support.
• Maintain a high level of professionalism when interacting with patients, families, visitors, and staff members.
• Maintain a positive attitude, well-groomed appearance, and professional attire at all times.
• Practice patient confidentiality in accordance with HIPAA guidelines and company policies.
• Perform other job-related duties as assigned or requested.

Skills

• Experience working with Electronic Medical Records and other computer applications.
• Excellent customer service and patient liaison skills.
• Impeccable verbal and written communication skills.
• Attention to detail, highly organized, and ability to work independently with minimal supervision.
• Ability to multitask, be a team player, and work in a fast-paced environment.

Job Qualifications

• Experience: Minimum 1-2 years of experience in a Physician’s Office or Medical Office setting required; Cosmetic/Plastic/Reconstructive Surgery or Dermatology experience strongly preferred.
• Bilingual in English and Spanish strongly preferred.

TO EXPEDITE YOUR APPLICATION: Please send your resume and cover letter to: [e-mail]