Patient Care & Front Desk Coordinator

RiseMe; Douglasville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hightop Health, a premier outpatient mental health group in Georgia, is seeking a Front Desk Associate to welcome patients, schedule visits, and handle phone inquiries with warmth and professionalism.

You will support front-desk operations, verify insurance, collect patient information, update EMR records in Athena, and coordinate with clinicians to ensure smooth daily flow in a busy clinic.

Qualifications

• Front desk experience in a medical office.
• Experience with Athena or similar EHR preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer phone calls and direct to appropriate department or staff.
• Schedule patient appointments and manage calendar.
• Collect patient information and update electronic medical records.
• Verify insurance coverage and assist with billing processes.
• Maintain a clean and organized front desk area.
• Provide excellent customer service to ensure patient satisfaction.
• Assist with administrative tasks such as filing, faxing, and scanning documents.

Skills

Customer service orientation

Strong communication

Multitasking abilities

Professional demeanor

Education

High school diploma or equivalent

Tools

Athena EHR

MS Office / Google Workspace

Job description

Hightop Health, a premier outpatient mental health group in Georgia, is seeking a Front Desk Associate to welcome patients, schedule visits, and handle phone inquiries with warmth and professionalism.

You will support front-desk operations, verify insurance, collect patient information, update EMR records in Athena, and coordinate with clinicians to ensure smooth daily flow in a busy clinic.