Front Desk Associate

RiseMe; Douglasville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Hightop Health, a premier outpatient mental health group in Georgia, is seeking a Front Desk Associate to welcome patients, schedule visits, and handle phone inquiries with warmth and professionalism.

You will support front-desk operations, verify insurance, collect patient information, update EMR records in Athena, and coordinate with clinicians to ensure smooth daily flow in a busy clinic.

Qualifications

• Front desk experience in a medical office.
• Experience with Athena or similar EHR preferred.
• Excellent verbal and written communication skills.
• Ability to multitask in a fast-paced environment.
• Strong organizational and problem-solving abilities.

Responsibilities

• Greet patients and visitors in a friendly, professional manner.
• Answer phone calls and direct to appropriate department or staff.
• Schedule patient appointments and manage calendar.
• Collect patient information and update electronic medical records.
• Verify insurance coverage and assist with billing processes.
• Maintain a clean and organized front desk area.
• Provide excellent customer service to ensure patient satisfaction.
• Assist with administrative tasks such as filing, faxing, and scanning documents.

Skills

Customer service orientation

Strong communication

Multitasking abilities

Professional demeanor

Education

High school diploma or equivalent

Tools

Athena EHR

MS Office / Google Workspace

Job description

Hightop Health is seeking a driven individual who is passionate about mental health to become our next Front Desk Associate at our clinic!

Responsibilities:

• Greet and welcome patients and visitors in a friendly and professional manner
• Answer phone calls and direct them to the appropriate department or individual
• Schedule appointments for patients and manage the appointment calendar
• Collect patient information and update electronic medical records
• Verify insurance coverage and assist with insurance billing processes
• Maintain a clean and organized front desk area
• Provide excellent customer service to ensure patient satisfaction
• Assist with administrative tasks such as filing, faxing, and scanning documents

Ideal Candidate:

• Previous experience as front desk admin in a medical office
• Experience working with Athena or a similar EHR preferred
• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks in a fast-paced environment
• Familiarity with phone systems and ability to handle high call volumes
• Excellent organizational skills and attention to detail
• Customer service-oriented mindset with a friendly and professional demeanor

About Hightop Health

Hightop Health is the premier outpatient mental health group, committed to setting the standard for superior patient care. Our Centers of Excellence combine cutting-edge research, advanced treatment options, and industry-leading expertise to deliver evidence-based, integrative psychiatry that treats the whole person. Care is provided by top-tier clinicians who truly care, and each treatment plan is as unique as the patient receiving it, blending traditional and novel interventions, biological and psychological approaches, and personalized strategies informed by real-world outcomes.

We are a clinician-centric practice, supported by an interdisciplinary team and robust infrastructure, allowing providers to focus on delivering the highest quality care while we manage operational and administrative details.

Learn more:

www.hightophealth.com

Hightop Health is committed to the principle of equal employment and creating an inclusive environment for the benefit of our employees, our patients, and our communities. We are an equal opportunity employer and welcome job applications from qualified individuals without regard to race, creed, color, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, veteran status, marital status, parental status, genetic information or any other legally protected characteristics or conduct. Please refer to the links below for information regarding your rights under certain federal laws: https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fhttps://www.dol.gov/whd/regs/compliance/posters/eppac.pdf