Patient Care Experience Coordinator

Upperline Health Inc; Jesup, Northern (GA, KY); Hybrid; USD 38,000 - 46,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

401(k)

Paid time off

Job summary

Upperline Health in Jesup, GA seeks a Patient Care Coordinator to support physicians and care teams, ensuring a welcoming, informative patient experience and smooth front-office operations.

You will handle check-in, scheduling, billing questions, EMR tasks (athenahealth), and travel to nearby clinics as needed. This role offers weekday clinic hours and opportunities for growth within a mission-driven organization.

Qualifications

• Experience in front-office, customer service, or healthcare clinic.
• Podatraumatic or orthopedic practice experience preferred.
• Medical billing and coding experience highly preferred.
• Experience using an EMR system; athenahealth preferred.
• Strong communication and professional presence.
• Thrives in fast-paced, team environment.
• Customer-first mindset and reliability.

Responsibilities

• Serve as the front desk representative, answering phones and greeting patients warmly
• Ensure accurate and timely patient check-in and information collection
• Assist with appointment scheduling and patient inquiries
• Maintain on-time clinic flow by notifying providers of patient arrivals
• Retrieve, scan, update, and maintain patient records in the EMR (athenahealth)
• Collect patient payments and assist with billing-related questions
• Manage office supply inventory and maintain an organized front office
• Protect patient privacy and maintain confidentiality at all times
• Support clinic operations with additional duties as needed
• Travel to nearby clinics to provide additional support when required

Skills

Front desk experience

Customer service

Healthcare environment

Podiatric/orthopedic exposure

Medical billing/coding

Communication skills

Team-oriented

Reliability

Tools

athenahealth EMR

Job description

Upperline Health in Jesup, GA seeks a Patient Care Coordinator to support physicians and care teams, ensuring a welcoming, informative patient experience and smooth front-office operations.

You will handle check-in, scheduling, billing questions, EMR tasks (athenahealth), and travel to nearby clinics as needed. This role offers weekday clinic hours and opportunities for growth within a mission-driven organization.