Patient Experience & Front Desk Coordinator

Geode Health; Northern (KY); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

In-person and virtual patient visits

Medical, dental and vision benefits

Life insurance

Short and long-term disability

Paid vacation and holidays

Matching 401k plan

Job summary

Geode Health is actively recruiting for a Practice Assistant to support front-office and clinical operations in a fast-paced outpatient mental health practice in Peachtree Corners, GA. You will greet patients, manage check-in/check-out, assist providers, and coordinate referrals while maintaining HIPAA compliance.

Join a mission-driven team with competitive pay, flexible scheduling, and comprehensive benefits as we strive to make mental healthcare more accessible and efficient for patients

Qualifications

• 1+ year of medical office or healthcare experience.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone (this is a firm expectation) – you will serve our existing patient population.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as a welcoming and comforting first point of contact for patients.
• Manage daily schedules, appointment confirmations, cancellations, and waitlists.
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Support communication between patients, providers, and the practice team.
• Maintain accurate, secure patient records, and support efficient office workflows.

Skills

Customer Service

Communication

Time Management

Medical Office Experience

Education

Associate or Bachelor's degree preferred

Tools

Athena EMR

Job description

Geode Health is actively recruiting for a Practice Assistant to support front-office and clinical operations in a fast-paced outpatient mental health practice in Peachtree Corners, GA. You will greet patients, manage check-in/check-out, assist providers, and coordinate referrals while maintaining HIPAA compliance.

Join a mission-driven team with competitive pay, flexible scheduling, and comprehensive benefits as we strive to make mental healthcare more accessible and efficient for patients