Patient Care Front Desk Concierge

Hackensack Meridian Health; Point Pleasant (NJ); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

Tuition reimbursement

Retirement benefits

Job summary

Hackensack Meridian Health is seeking a Medical Office Specialist to provide front desk and administrative support in outpatient settings. You will check in patients, collect payments, verify information, and coordinate with care teams to ensure a positive patient experience.

Ideal candidates have a High School diploma or GED, 1+ year of customer service, and strong communication skills. Travel to multiple locations may be required; proficiency with EMR/EHR systems is a plus.

Qualifications

• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced, visible environment.
• Excellent written and verbal communication skills.
• Must be able to travel to various locations.
• Proficient with Microsoft Office and Google Suite.

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Manages patient check-in/check-out process and collects copayments.
• Verifies insurance eligibility and ensures appropriate referrals.
• Accurately enters patient demographic information in the EMR.
• Receives and directs all communications (EMR, phone, email) and escalates as needed.

Skills

Customer service

Multitasking

Effective communication

Travel ability

MS Office / Google Suite

Education

High School diploma / GED

Associates Degree

Tools

EMR/EHR software

Microsoft Office

Job description

Hackensack Meridian Health is seeking a Medical Office Specialist to provide front desk and administrative support in outpatient settings. You will check in patients, collect payments, verify information, and coordinate with care teams to ensure a positive patient experience.

Ideal candidates have a High School diploma or GED, 1+ year of customer service, and strong communication skills. Travel to multiple locations may be required; proficiency with EMR/EHR systems is a plus.