Patient Care Front Desk Associate (Part-Time)

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 28,000 - 33,000; Part time

Job summary

Cape Cod Healthcare Inc. is seeking an administrative support professional to assist the MACC practice with front desk duties, patient check-in, scheduling, and EMR management.

The role emphasizes excellent customer service, accurate data entry, and HIPAA compliance in a busy outpatient setting. The ideal candidate will have a high school diploma, strong communication skills, and experience with EMR and MS Office.

Qualifications

• Requires ability to read, write and communicate in English.
• High school diploma or equivalent/related work experience.
• Strong communication and interpersonal skills.
• Experience with office technology; proficient with EMR and MS Office.
• At least 1 year of office experience preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical terminology knowledge preferred.
• Typing skills around 30 WPM preferred.

Responsibilities

• Greets and acknowledges patients in the waiting room.
• Answers phones promptly and directs calls; takes messages in EMR.
• Checks in/registers patients; verifies demographics and insurance, collects co-pays, prepares deposits.
• Distributes patient paperwork; photocopies insurance cards and photo IDs.
• Schedules appointments and consults; updates schedules in EMR.
• Maintains physicians' daily schedules; prepares charts for next day.
• Adjusts clinician schedules for time off, leaves, meetings.
• Handles cancellations/no-shows and notifies clinicians.
• Opens/distributes mail; routes to staff.
• Coordinates lab, radiology, and referrals; processes orders.
• Prepares requisitions/referral forms; ensures prep requirements.
• Maintains patient records; scans documents to file in EMR.
• Refer billing questions to Billing; handles patient inquiries.
• Provides records to outside agencies per guidelines.
• Maintains HIPAA confidentiality; safeguards patient data.
• Maintains administrative records; communicates with staff and patients.
• Fosters harmonious relations with staff and patients.
• Adapt to changes to meet workload; attends departmental meetings.
• Eligible to float to other MACC practices as needed.

Skills

English literacy

High school diploma

Communication skills

Office software

Office experience

Insurance authorization knowledge

Medical terminology

Typing 30 WPM

Education

High school diploma or equivalent

Tools

Electronic Medical/Health Records

MS Office

Job description

Cape Cod Healthcare Inc. is seeking an administrative support professional to assist the MACC practice with front desk duties, patient check-in, scheduling, and EMR management.

The role emphasizes excellent customer service, accurate data entry, and HIPAA compliance in a busy outpatient setting. The ideal candidate will have a high school diploma, strong communication skills, and experience with EMR and MS Office.