Receptionist - Float

Cape Cod Healthcare Inc.; Hyannis (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod seeks an administrative assistant to support MACC practice operations in Hyannis, MA. You will greet patients, manage front-desk activities, verify demographics and insurance, handle scheduling, and coordinate referrals and tests.

The role requires strong English communication, high school diploma, proficiency with MS Office and EMR, plus one year of office experience. HIPAA compliance and teamwork are essential.

Qualifications

• English reading, writing and communication required.
• High school graduate or equivalent.
• Strong communication and interpersonal skills.
• Experience with office technology and MS Office preferred.
• 1 year office experience preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greet and acknowledge patients in the waiting room.
• Answer phones promptly, direct calls and take messages in EMR.
• Check-in/register patients, verify demographics and insurance, collect co-pays.
• Provide forms and photocopy insurance cards and IDs.
• Schedule and reschedule appointments per protocols.
• Maintain daily physician schedule and prepare charts for next day.
• Edit schedules for time off or meetings as needed.
• Process cancellations/no-shows and notify clinicians.
• Open and distribute mail to staff and physicians.
• Check-out patients and schedule follow-ups; coordinate tests and referrals.
• Prepare requisitions or referral forms as required.
• Maintain patient records in the EMR; scan documents.
• Refer billing questions to Billing; handle inquiries.

Skills

English proficiency

Strong communication

Office software

1 year office experience

Insurance authorization knowledge

Medical terminology knowledge

Typing 30 WPM

Education

High school diploma

Tools

MS Office

EMR systems

Job description

Purpose of Position

To provide administrative support in an efficient, timely and professional manner to the MACC practice. This includes providing excellent service to internal and external customers while maintaining an efficient flow of daily patient schedule and front office operations.

Description

• Greets and promptly acknowledges patients’ presence in the waiting room
• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
• Checks-in/registers new and existing patients in the electronic medical record, verbally verifies all demographic information, verifies insurance authorization, collects co-pays, and prepares deposits for currier pickup
• Gives the appropriate paperwork to the patient to complete, photocopies patient's insurance cards, and photo ID
• Schedule and reschedules patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to scheduling protocols
• Maintain physician's daily appointment schedule and prepares charts for the following day’s schedule
• Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time
• Processes cancellations and no show appointments, and notifies clinician of change in schedule
• Opens and distributes mail to appropriate staff mailboxes, physicians and practice manager
• Check-out patients and schedules any follow-up appointments necessary, coordinates orders for laboratory, radiology, other physician’s referrals, etc.
• Prepare associated forms such as requisitions or referral forms with review of any prep required
• Maintain patient records including the scanning of documents to file correspondence, reports, test results, etc within the EMR
• Refer patients with billing inquiries and/or payment questions to the billing office
• Print and/or provide medical records information to outside agencies and physicians under established guidelines
• Maintains confidentiality regarding patient information in accordance to HIPAA regulations
• Ensure accurate maintenance of administrative records and works and communicates effectively with co-workers, patients, visitors and other personnel within and outside the practice
• Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
• Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/ duties are met during absences or increased patient volumes
• Attends departmental meetings
• Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served
• Ability to float to other MACC practices when required
• Perform other work related duties and activities as assigned or requested

Qualifications

• Ability to read, write and communicate in English
• High school graduate or equivalent
• Strong communication and interpersonal skills
• Experience with current office technology, proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
• Experience in an office setting with at least 1 year experience preferred
• Knowledge of various insurance authorization/referral requirements preferred
• Medical Terminology knowledge preferred
• Typing skills at 30 WPM preferred

Schedule Details

40 hours per week, Monday-Friday, 8a-4p or 7a-5p, No weekends and No holidays

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Hyannis

Department

MAC-CMC CORPORATE MACC

Annual/Hourly

Hourly

Hiring Pay Range

20.6 - 23.75