Healthcare Front Desk Specialist (Float)

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 28,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod in Hyannis is seeking a receptionist to support MACC practices. You will greet patients, check in/out, verify demographics and insurance, and schedule appointments in the EMR system to maintain smooth daily operations.

The role requires clear English communication, 1 year office experience, and proficiency with MS Office. You’ll handle calls, referrals, and patient records while upholding HIPAA guidelines and delivering courteous service.

Qualifications

• High school graduate or equivalent.
• Ability to read, write and communicate in English.
• Strong communication and interpersonal skills.
• Experience with current office technology (EMR, MS Office) preferred.
• Experience in an office setting with at least 1 year preferred.
• Knowledge of insurance authorization/referral requirements preferred.
• Medical Terminology knowledge preferred.
• Typing skills at 30 WPM preferred.

Responsibilities

• Greets and acknowledges patients’ presence in the waiting room.
• Answers the phone promptly, directs calls, and takes messages.
• Checks‑in/registers patients in the EMR and verifies demographics.
• Verifies insurance authorization and collects co-pays.
• Schedules and reschedules appointments in the EMR.
• Maintains physician daily appointment schedule and prepares charts.
• Handles cancellations and no-shows and notifies clinicians.
• Opens and distributes mail; maintains front desk workflow.
• Maintains confidentiality under HIPAA and supports staff.
• Ability to float to other MACC practices when required.
• Performs other duties as assigned.

Skills

English proficiency

Communication skills

Interpersonal skills

MS Office

Office experience

Typing 30 WPM

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Medical Affiliates of Cape Cod in Hyannis is seeking a receptionist to support MACC practices. You will greet patients, check in/out, verify demographics and insurance, and schedule appointments in the EMR system to maintain smooth daily operations.

The role requires clear English communication, 1 year office experience, and proficiency with MS Office. You’ll handle calls, referrals, and patient records while upholding HIPAA guidelines and delivering courteous service.