Patient Care Financial Representative

Springborn Staffing; Portland (ME); On-site; USD 33,062 - 38,572; Full time

Job summary

A healthcare staffing agency seeks two full-time Patient Care Financial Representatives in Portland, ME. This role entails providing top-notch customer service during patient checkouts and ensuring accurate billing. Ideal candidates will have strong attention to detail, excellent customer service skills, and experience in a healthcare office. The position includes some backup support duties and participation in marketing events. A commitment to HIPAA compliance is essential. Rotating Saturday shifts are required.

Qualifications

• Strong attention to detail and excellent customer service.
• Excellent computer skills and good judgment.
• Strong initiative to work independently and in a team.

Responsibilities

• Ensure patient checkout process with high customer service.
• Resolve billing discrepancies efficiently.
• Collaborate with team members to improve office performance.

Skills

Attention to detail

Customer service

Excellent computer skills

Interpersonal skills

Independent and team player

Tools

Podium

Nextech

Job description

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This range is provided by Springborn Staffing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$24.00/hr - $28.00/hr

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Job Overview

Love aesthetics, wellness, and providing a top-notch patient experience? We are seeking two full-time Patient Care Financial Representatives to join our healthcare client, an established cosmetic and esthetic practice located in Portland, ME.

The Patient Care Financial Representative plays a vital role in ensuring that patient’s questions are answered, and the patient checkout process is done with the highest level of customer service and detail. This position is responsible for ensuring that the patient is accurately billed and all discounts are applied appropriately. This position will be responsible for reviewing and reconciling patient accounts and will participate in improving the overall quality and performance of the office by working as a team to implement workflow efficiencies. This position will also provide backup support to the Patient Care Schedulers and will cover the phones and schedule as needed.

These are two immediate full-time temp-to-hire opportunities that will transition to internal positions for the right candidate.

Schedule

Monday through Friday with rotating Saturday shifts (once per quarter)

Duties

• Ensuring that patient’s check out time is a priority
• Identifying and resolving billing discrepancies as it relates to the patient experience
• Collaborating with team members by sharing knowledge, ideas, identifying concerns, and finding resolutions
• Accurately posting charges and discounts, collecting payments, and billing inventory on patient accounts
• Participating in marketing events such as open houses and offsite events
• Reconciling scheduled appointments and deposits at the end of the day
• Maintaining professionalism in all interactions with patients and staff
• Ensuring all communication remains HIPPA compliant at all times
• Answering phone in a professional and courteous manner and relaying messages in a timely fashion
• Must be willing to provide occasional backup support at the client's Falmouth location

Skills

• Must possess strong attention to detail and excellent customer service to each and every patient.
• Must have excellent computer skills and good judgment.
• Strong initiative to work independently and as a team player.
• Excellent interpersonal skills and the ability to remain poised when under pressure.
• Previous experience in an administrative healthcare office is highly preferred.
• Prior experience with Podium and/or Nextech systems is a plus.

This role offers an opportunity to combine financial expertise with compassionate patient care while supporting the organizational growth of the practice.