Patient Receivable and Billing Specialist

Maine Optometry; Gorham (ME); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

401K plan

Health insurance

Paid vacation

Eyeglasses & contacts

Nine holidays

Additional benefits

Job summary

Maine Optometry is seeking a Patient Receivable and Billing Specialist to manage outstanding patient balances and support timely, accurate billing processes. This in-person role focuses on courteous patient interactions and compliant handling of sensitive information.

You will handle statements, coordinate with insurance and third-party partners, and assist with administrative tasks while contributing to a positive patient experience and strong revenue cycle performance.

Qualifications

• High school diploma or GED required.
• Minimum of three years of experience in a business office and/or physician’s office with medical terminology knowledge.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Products.

Responsibilities

• Communicate with patients about billing questions and payment options.
• Respond to patient concerns with empathy and professionalism.
• Manage and follow up on outstanding balances in a timely manner.
• Review accounts for discrepancies and resolve balance issues.
• Prepare and send patient statements and related documents.
• Coordinate with collection agencies as needed per policy.
• Post daily payments and reconcile with the Accounting Department.
• Document all patient communications and collection activity accurately.
• Review aging reports to identify collection opportunities and drive resolution.
• Provide administrative support for office operations and data updates to patient accounts.

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Receivable and Billing Specialist

Admin Full Time Clerical Gorham, ME, US

2 days ago Requisition ID: 1416

Salary Range: $23.00 To $25.00 Hourly

Maine Optometry continues to grow!! We are excited to welcome someone who’s passionate about serving our community!

Full-time, in-person

Location: Gorham

Hours of Operation:

Monday - Thursday: 8:00 AM - 4:30 PM

Friday: 8:00 AM - 4:30 PM

What We Offer:

• Competitive starting pay - pay is commensurate with experience
• 401K retirement savings plan
• Health insurance
• Paid vacation time
• Eyeglass and contact lens benefits
• Nine Holidays
• And even more benefits!

If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you! Experience in healthcare or customer service is a plus but not required – we provide comprehensive training.

Summary / Objective

The Patient Receivables Specialist supports the organization’s revenue cycle by managing outstanding patient balances and helping resolve patient account issues promptly. This role serves as a key point of contact for patients, internal office teams, and third‑party billing partners regarding account balances, payment activity, billing inquiries, and insurance‑related follow‑up. The specialist is detail‑oriented, professional, and able to communicate effectively while providing exceptional customer service and maintaining a high standard of accuracy, confidentiality, and regulatory compliance.

Essential Functions

• Conduct inbound and outbound communication with patients regarding billing questions, payment options, balance resolution, and account status.
• Respond to patient concerns with patience, empathy, and professionalism, using effective communication and problem‑solving skills to de‑escalate issues and promote a positive patient experience.
• Manage and follow up on outstanding patient balances in a timely and professional manner.
• Review patient accounts for discrepancies and help resolve outstanding balance issues.
• Prepare and send patient statements and other account‑related correspondence as needed.
• Initiate collection efforts for delinquent patient accounts, including collection agency coordination and account placement in accordance with company policy.
• Post daily patient payments, including credit card and check receipts, and reconcile payments in coordination with the Accounting Department.
• Identify credit balances and coordinate appropriate next steps, including account corrections or refunds in partnership with bookkeeping.
• Maintain complete and accurate documentation of patient communications, collection activity, account actions, and follow‑up efforts to meet department and KPI goals.
• Proactively approach accounts receivable management by regularly reviewing aging reports, identifying collection opportunities, and pursuing timely resolution of outstanding balances.
• Provide administrative support for office operations, including processing inbound communications, updating patient account information, and assisting with other departmental needs as assigned.
• Coordinate responses to health and vision insurance audits, including compiling records, validating documentation, and meeting submission deadlines.
• Knowledge of HIPAA and commitment to maintaining patient confidentiality
• Perform additional duties and special projects assigned by the Billing and Accounting Manager.
• Manage billing communications, including responding to inquiries, directing messages appropriately, and assisting with billing‑related issue resolution.
• Process deposits from insurance remittances, maintain compliance with HIPAA and patient privacy standards, and support departmental operations through regular in‑person attendance.

Core Competencies

• Professional and courteous phone presence when working with patients, vendors, and team members.
• Good judgment and problem‑solving skills, especially when handling billing questions or account issues.
• Strong follow‑through and accountability when managing receivables, payables, and open balances.
• Empathy and tact when talking through sensitive financial situations with patients or clients.
• Able to stay accurate and organized while handling a high volume of financial transactions and account activity.
• Acts with honesty and integrity; communicates clearly about financial information, owns mistakes, and follows ethical billing and accounting practices.
• Easy to approach and work with; builds positive relationships, listens well, and communicates respectfully across teams.
• Customer‑focused mindset; works to resolve issues quickly, answer questions clearly, and create a positive experience for patients, clients, and co‑workers.

Position Type and Expected Hours at Work

This is a regular, full‑time position. Regular on‑site attendance is required to support daily billing functions and maintain collaboration with team members and leadership.

Qualifications

• High school graduate or GED required
• Minimum of three years of experience in a business office and/or physician’s office with medical terminology knowledge through coursework or experience is required.
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Products