Patient Care Experience Coordinator

Northshore Home Health Care; Arlington (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Northshore Home Health Care is seeking a dedicated care coordination liaison to bridge patients, providers, and clinical staff. You will coordinate appointments, referrals, and follow-up care to ensure a seamless patient experience.

In this role you will verify insurance, navigate EHR systems, and support care plans by capturing and communicating essential details. Strong communication and organizational skills are essential.

Qualifications

• Detail-oriented and compassionate with a patient-first approach.
• Excellent communication and strong organizational skills.
• Experience in a healthcare setting or medical office environment.
• Comfort working with EHR systems and handling administrative care coordination.

Responsibilities

• Coordinate patient communications and ensure timely, accurate updates.
• Manage appointment scheduling, referrals, and follow-up tasks.
• Verify insurance coverage and obtain/confirm necessary authorizations.
• Update and maintain accurate information in electronic health records (EHR).
• Support care plans by ensuring relevant details are captured and communicated.

Skills

Detail oriented

Patient-centric

Communication skills

Organizational skills

Healthcare experience

EHR experience

Tools

EHR systems

Job description

Northshore Home Health Care is seeking a dedicated care coordination liaison to bridge patients, providers, and clinical staff. You will coordinate appointments, referrals, and follow-up care to ensure a seamless patient experience.

In this role you will verify insurance, navigate EHR systems, and support care plans by capturing and communicating essential details. Strong communication and organizational skills are essential.