Patient Care Coordination Specialist – Home Health

Job Juncture; New York (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Job Juncture seeks a Patient Care Coordinator in New York to manage an assigned caseload and ensure consistent home care services. You will oversee staffing with reliable caregivers, monitor utilization, and communicate with patients, caregivers, MLTCs, and internal teams to ensure timely follow-up and high-quality care.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Strong verbal and written communication is essential.
• Organizational and time-management abilities are required.
• Ability to multitask in a high-volume caseload.
• Ability to perform under pressure in a fast-paced setting.
• Strong problem-solving and follow-through to resolve issues quickly.
• Detail-oriented with consistent follow-up on items.
• Comfortable communicating with patients, caregivers, hospitals, and internal teams.
• Sense of urgency, ownership, and accountability.

Responsibilities

• Manage an assigned caseload of patients and oversee day-to-day coordination of services.
• Staff patients with caregivers who meet schedule, needs, and plan of care.
• Address staffing gaps promptly to prevent gaps in care.
• Monitor utilization and ensure authorized hours are staffed and used.
• Identify patients with low utilization and take action to improve it.
• Maintain communication with patients or representatives about satisfaction and status.
• Communicate with caregivers about schedules, needs, and changes.
• Interface with MLTCs and payors about services and follow-ups.
• Follow up on hospitalizations, holds, suspensions, or interruptions in service.
• Restart services promptly when authorized and staffing allow.
• Track patients hospitalized or on hold until status is resolved.
• Follow up on missed visits and uncovered hours.
• Collaborate with staffing, intake, nursing, compliance, payroll, and other departments.
• Complete required reports accurately and on time.
• Document communications promptly and precisely.
• Escalate urgent issues to management when needed.
• Maintain accurate patient schedules and records in agency systems.
• Build strong, professional relationships with patients and caregivers.
• Meet departmental goals for staffing, utilization, responsiveness, documentation, and satisfaction.

Skills

Communication

Organization

Multitasking

Pressure management

Problem-solving

Attention to detail

Stakeholder comms

Urgency

Prioritization

Follow-up

Reporting systems

Home care experience

Job description

Job Juncture seeks a Patient Care Coordinator in New York to manage an assigned caseload and ensure consistent home care services. You will oversee staffing with reliable caregivers, monitor utilization, and communicate with patients, caregivers, MLTCs, and internal teams to ensure timely follow-up and high-quality care.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment.