Patient Care Navigator – Home Health

SM Staffing; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

SM Staffing is seeking a Patient Care Coordinator to manage an assigned caseload of patients and ensure home care services are delivered consistently. You will coordinate staffing, verify caregiver schedules, and maintain strong communication with patients, families, MLTCs, and internal teams to ensure timely care.

This fast-paced role requires excellent organization, multitasking, and problem-solving to address shifts, staffing changes, and utilization targets while documenting all updates

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time-management skills.
• Ability to multitask and manage a high-volume caseload.
• Work effectively under pressure in a fast-paced environment.
• Detail-oriented with consistent follow-through on outstanding items.
• Experience in home care or healthcare coordination preferred.

Responsibilities

• Manage an assigned caseload of patients and coordinate services daily.
• Staff patients with caregivers meeting schedule and plan of care.
• Address staffing issues to prevent gaps in care.
• Monitor utilization and ensure authorized hours are staffed.
• Maintain communication with patients, families, MLTCs, and payors.
• Document communications accurately and timely.
• Escalate urgent issues to management when needed.
• Maintain patient schedules and records in agency systems.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Multitasking

Problem solving

Attention to detail

Urgency & accountability

Tools

Scheduling software

Patient management software

Caregiver coordination platforms

Job description

SM Staffing is seeking a Patient Care Coordinator to manage an assigned caseload of patients and ensure home care services are delivered consistently. You will coordinate staffing, verify caregiver schedules, and maintain strong communication with patients, families, MLTCs, and internal teams to ensure timely care.

This fast-paced role requires excellent organization, multitasking, and problem-solving to address shifts, staffing changes, and utilization targets while documenting all updates