Patient Care & Education Specialist (Cannabis)

Medium; Fairfax (VA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Disability (short & long term)

Flexible Spending Accounts

Paid Time Off

Paid Holidays

401(k)

Job summary

Jushi Holdings Inc. is seeking a Customer Care Coordinator to deliver exceptional customer and patient service, mainly via telephonic support.

The role involves assisting patrons, educating clients, and ensuring compliance with company policies and industry regulations while leading in-store interactions and product recommendations. The ideal candidate has at least 2 years in a call center, strong computer and language skills, and preferably Spanish; it may require local travel and a commitment

Qualifications

• High school diploma or GED required.
• Associate or Bachelor’s degree preferred.
• Minimum of 2 years’ experience in a call center setting.
• Excellent computer, language and reasoning skills.
• Bilingual in Spanish preferred.
• Excellent multi-tasking skills over the phone.
• Occasionally requires local travel, as needed.

Responsibilities

• Adhere to the company mission and values with professionalism.
• Provide outstanding customer service to patrons and direct inquiries.
• Lead tours of the sales floor and recommend products based on research.
• Explain patient/membership benefits, discounts, and promotions.
• Follow product handling procedures and regulatory compliance.
• Maintain store cleanliness and stock shelves and supplies.
• Operate POS system and cash drawer accurately.
• Collaborate with team to meet sales, guest satisfaction, and compliance goals.
• Perform any other duties as assigned.

Skills

Call center experience

Strong communication

Spanish language (preferred)

Multitasking on phone

Education

High school diploma / GED

Higher education preferred

Job description

Jushi Holdings Inc. is seeking a Customer Care Coordinator to deliver exceptional customer and patient service, mainly via telephonic support.

The role involves assisting patrons, educating clients, and ensuring compliance with company policies and industry regulations while leading in-store interactions and product recommendations. The ideal candidate has at least 2 years in a call center, strong computer and language skills, and preferably Spanish; it may require local travel and a commitment