Patient Support & Scheduling Specialist

Manhattan Specialty Care; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Manhattan Specialty Care is seeking a friendly, highly organized Patient Care Coordinator to join our Call Center team. This role focuses on scheduling, insurance verification, and handling general inquiries to support patients and clinicians over the phone.

The ideal candidate communicates clearly, delivers excellent customer service, and solves problems in a fast-paced, team-oriented environment while maintaining privacy per HIPAA.

Qualifications

• High school diploma or GED required; healthcare coursework or an associate degree is a plus.
• Previous experience in a Call center or Healthcare support role is preferred.
• Excellent oral/verbal communication, active listening and customer service skills required.
• PC skills including Microsoft Office required; ability to multitask in a fast-paced environment.

Responsibilities

• Handle high volume inbound calls from patients regarding appointments and information.
• Schedule, modify, and cancel appointments across departments.
• Make outbound calls for follow-ups, reminders, and scheduling gaps.
• Respond to telephone encounters and assist clinicians as needed.
• Verify insurance eligibility and pre-authorizations when required.
• Document all interactions accurately in the EHR system.

Skills

Call center

Customer service

HIPAA knowledge

EHR proficiency

Multitasking

Bilingual English/Spanish

Education

High school diploma or GED

Healthcare coursework or associate degree

Tools

ECW EMR

Epic EMR

Cerner EMR

Athena EMR

Job description

Manhattan Specialty Care is seeking a friendly, highly organized Patient Care Coordinator to join our Call Center team. This role focuses on scheduling, insurance verification, and handling general inquiries to support patients and clinicians over the phone.

The ideal candidate communicates clearly, delivers excellent customer service, and solves problems in a fast-paced, team-oriented environment while maintaining privacy per HIPAA.