Patient Care Coordinator: Scheduling & Patient Experience

Peak Physical Therapy; Muscle Shoals (AL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Annual Charity Day

Medical, Dental, Vision, Life, Short/​

401K + company match

Job summary

Results Physiotherapy in Muscle Shoals, AL is seeking a Patient Care Coordinator to join our team. This entry-level role supports clinic operations, handles patient intake, schedules referrals, verifies insurance, and collects payments while delivering outstanding customer service.

The PCC-I will work with the Clinic Director to ensure efficient processes and a welcoming patient experience, training as needed and contributing to a positive team culture.

Qualifications

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Provide excellent customer service.
• Create an inviting clinic atmosphere.
• Make welcome calls and monitor arrival rate to optimize patient experience.
• Manage schedule, document routing, overtime, non-clinical documentation, deposits, caseload, and insurance reporting.
• Monitor clinic inventory.

Skills

Customer Service

Multitasking

Time Management

Education

High School Diploma or equivalent

Job description

Results Physiotherapy in Muscle Shoals, AL is seeking a Patient Care Coordinator to join our team. This entry-level role supports clinic operations, handles patient intake, schedules referrals, verifies insurance, and collects payments while delivering outstanding customer service.

The PCC-I will work with the Clinic Director to ensure efficient processes and a welcoming patient experience, training as needed and contributing to a positive team culture.