Patient Care Coordinator — Scheduling, Outreach & Admin

ADP, Inc.; Florence (KY); On-site; USD 21,000 - 22,000; Full time

Job summary

Beltone in Florence, KY, is seeking a Patient Care Coordinator to support the Hearing Care Professional, coordinate appointments, and serve as the primary liaison for patients. This full-time role requires strong administrative skills and a patient-focused approach.

Qualifications include a High School diploma (or equivalent), MS Office proficiency, and flexibility to work varying hours. Prior experience in office administration or customer service is preferred.

Qualifications

• High School diploma or equivalent required.
• Preferred: 2 years’ experience in office administration, sales, or customer service.
• Proficiency in MS Office.
• Flexibility to work varying hours.
• Team player with a positive, enthusiastic attitude.
• Self-motivated, organized, and decisive.

Responsibilities

• Administrative Support: Perform a range of office tasks efficiently.
• Patient Assistance: Support the Hearing Care Professional in guiding patients and serve as their primary liaison.
• Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement.
• Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals.
• Communication: Handle incoming calls and follow up with patients professionally.
• Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility.
• Financial Processing: Manage payments, reconcile cash balances, and oversee inventory.
• Office Environment: Maintain a clean, welcoming workspace.

Skills

Team player

Self-motivated

Organized

Flexible

Positive attitude

Decisive

Education

High School diploma or equivalent

Tools

MS Office

Job description

Beltone in Florence, KY, is seeking a Patient Care Coordinator to support the Hearing Care Professional, coordinate appointments, and serve as the primary liaison for patients. This full-time role requires strong administrative skills and a patient-focused approach.

Qualifications include a High School diploma (or equivalent), MS Office proficiency, and flexibility to work varying hours. Prior experience in office administration or customer service is preferred.