Patient Care Coordinator

Kids for the Future; Plain City (OH); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Critical Illness

Hospital Indemnity

STD & LTD

Paid time off

Job summary

Beltone Hearing Care Center in Plain City, OH is seeking a motivated Patient Care Coordinator (PCC) to be the friendly first point of contact for patients and to help keep our clinics running smoothly. You will support patient journeys toward better hearing and help maintain an organized, compassionate environment.

You will manage scheduling, patient intake, billing and insurance processing, and assist with marketing outreach and community events.

Qualifications

• Strong computer skills and experience with word processing and databases software.
• Excellent interpersonal and communication skills, both oral and written.
• Customer service oriented with ability to multitask and meet deadlines.
• Detail oriented and reliable with a professional demeanor.

Responsibilities

• Provide first contact for patients scheduling appointments or inquiries.
• Screen calls and assist with patient flow to ensure excellent service.
• Schedule and confirm appointments; conduct outbound retention calls.
• Coordinate provider schedules and maintain smooth office operations.
• Assist with billing, payments, and insurance processing.
• Maintain daily/weekly/monthly reports and respond to home office requests.
• Verify patient information and maintain charts and records.
• Support marketing efforts and grassroots outreach as needed.
• Open/close office and maintain reception area; train other staff as appropriate.

Skills

Computer skills

Interpersonal skills

Oral & written communication

Customer service orientation

Multitasking

Attention to detail

Tools

Word processing

Databases software

Job description

• Location 7454 Ohio-161,Plain City, OH, 43064,United States
• Base Pay $20.00 - $22.00 / Hour
• Other Compensation Monthly Bonus Opportunities
• Job Category Healthcare Support, Medical Front Desk, Care Coordination
• Employee Type FT Exempt

Contact information

• Name Kyle Fiore
• Phone [phone]

Help Others Hear More Clearly - Join us as a Patient Care Coordinator at Belton Hearing Care Clinic in Plain City , OH!

As our Patient Care Coordinator (PCC), you’ll be the first friendly face patients see and the steady presence that keeps our clinics running smoothly. This role is central to creating a welcoming, organized, and compassionate experience, building lasting patient relationships, supporting their journey to better hearing, and ensuring our clinic flows efficiently day in and day out.

What You’ll Do

• Answerquestionsaboutservicesandpromotions
• Partnerwithclinicandhomeofficeteamstosupportoperations
• Assistwithmarketingefforts,events,outreach,andpatientretentionactivities

Who Thrives in This Role

• Eagerlearnerswhosecareeriscenteredaroundworkinginamedicalpractice
• Strongmulti-taskerswithsolidproblem-solvingskills
• Punctual,reliableprofessionals
• Individualswhogenuinelylovehelpingothers

WhyIt’sRewarding

You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported,understood, and cared for throughout their journey to better hearing health.

Full Time: Monday through Friday, 36 - 40 hrs a week. No Weekends and No Evenings.

Location: Plain City, OH

• Pay is commensurate with experience and qualifications.

Essential Duties and Responsibilities:

• Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
• Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
• Schedule and confirm appointments and conduct outbound retention calls to patients.
• Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
• Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
• Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
• Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
• Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
• Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
• Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
• Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
• Track marketing calls and inquiries from initial contact through the point of sale
• Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
• Training support for other location front office staff, as may be appropriate

Education and Experience Requirements:

Required Skills:

• Strongcomputerskills
• Experiencewithwordprocessinganddatabasesoftware.
• Excellentinterpersonalskillsthatalloweffectiveworkingrelationshipswithadiverse,patient,colleague,andvendorpopulation.Thisincludeslistening,salesandproblem-solvingskills.
• Excellentoralandwrittencommunicationskills.
• Basicunderstandingofaccountingproceduresandgoodmathaptitude.
• Strongcustomerserviceorientation.
• Abilitytomanagemultipletaskswithinstrictdeadlines.
• Detailoriented.

Physical Demands:

• Abilitytohandleabusyofficewithinterruptions,calls,walk-insanddirecttheflowoftheofficewithefficiencyandgrace.
• Mustbeabletopickupafteraninterruptiontocompletetasksthatrequirefocus.
• Mustbeabletoliftboxesupto20pounds.

We offer a competitive and comprehensive benefits package which includes:

• 401(k) with matching
• Health, dental, and vision insurance
• Life insurance - employer paid
• Option to purchase additional life insurance - AD&D
• Critical Illness
• Hospital Indemnity
• STD & LTD
• Paid time off

Additional Information

• Company/Clinic Name Beltone Hearing Care Center