Patient Care Coordinator: Scheduling & Billing

Hospital for Special Surgery; New York (NY); On-site; USD 37,000 - 56,000; Full time

Job summary

Hospital for Special Surgery in New York, NY is seeking a Patient Care Coordinator. You will greet patients, schedule appointments, manage referrals, and coordinate with clinical staff to ensure smooth patient flow.

This role requires strong communication, customer service, and keyboard skills with Epic experience preferred. You will handle billing-related check-out tasks and maintain accurate patient records.

Qualifications

• High School Diploma or GED required.
• Minimum 2 years of healthcare/medical secretary experience.
• Excellent verbal and written communication; strong customer service.

Responsibilities

• Schedules appointments and coordinates referrals accurately.
• Manages check-out, copayments, and billing follow-ups.
• Operates Epic and office technologies; maintains patient charts.
• Communicates with clinical teams to ensure smooth patient flow.

Skills

Strong communication

Customer service

Multitasking

Detail-oriented

Team collaboration

Follow directions

Problem solving

Organizational skills

Healthcare knowledge

HIPAA/compliance awareness

Education

High School Diploma or GED

Tools

Epic

Microsoft Office

Job description

Hospital for Special Surgery in New York, NY is seeking a Patient Care Coordinator. You will greet patients, schedule appointments, manage referrals, and coordinate with clinical staff to ensure smooth patient flow.

This role requires strong communication, customer service, and keyboard skills with Epic experience preferred. You will handle billing-related check-out tasks and maintain accurate patient records.