Care Coordination Associate I: Patient Access & Scheduling

hss

New York (NY)

On-site

USD 45,000 - 50,000

Full time

8 days ago

Get more replies from employers

Send a job-specific resume in minutes.

Job summary

Hospital for Special Surgery in New York, NY, is seeking a Regular Full-time patient services professional to triage calls, schedule appointments, and connect patients with the right physician offices. You will document cases in Salesforce and verify insurance while delivering outstanding customer service.

The role requires a High School Diploma or GED, plus 1 year in healthcare or related customer service.

Qualifications

High School Diploma (GED) required.
Associate degree or equivalent combination of education and experience preferred.
1 year experience in healthcare or related customer service field required.
Strong customer service and communication skills, and knowledge of insurance processes.

Responsibilities

Triage incoming phone calls, create referrals, and schedule appointments.
Connect patients to the appropriate physician office based on condition, insurance, location, availability, and patient preference.
Manage a high volume of inbound and outbound calls.
Document and close cases in Salesforce.
Send patient itineraries via Salesforce.
Obtain and accurately document patient demographics; complete full patient registration.
Schedule various types of appointments and transcribe medical orders.
Verify patient insurance coverage.
Provide exceptional customer service in all interactions.