Patient Care Coordinator - Part-time

gn; Crawfordsville (IN); On-site; USD 21,000 - 30,000; Full time

Job summary

Beltone is seeking an administrative-focused professional in Crawfordsville, Indiana, to support Hearing Care Professionals and coordinate patient services at our clinic.

You will handle scheduling, patient communication, payments, and documentation, while ensuring HIPAA and state compliance. The role emphasizes teamwork, organization, and customer service within a welcoming clinic environment.

Qualifications

• High School diploma or equivalent.
• 2 years' experience in office administration, sales, or customer service.
• Proficiency in MS Office.
• Flexible to work varying hours.

Responsibilities

• Administrative Support: Perform a range of office tasks efficiently.
• Patient Assistance: Support the Hearing Care Professional in guiding patients and serving as their primary liaison.
• Appointment Management: Optimize scheduling to maximize test opportunities and track patient engagement.
• Marketing & Sales: Assist with local marketing efforts, cultivating new community relationships and referrals.
• Communication: Handle incoming calls and follow up with patients professionally.
• Documentation & Compliance: Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility.
• Financial Processing: Manage payments, reconcile cash balances, and oversee inventory.
• Office Environment: Maintain a clean, welcoming workspace.

Skills

Customer service

Team player

Self-motivated

Organized

Education

High School diploma or equivalent

Tools

MS Office

Job description

We offer a comprehensive benefits package, which includes:

• Paid Time Off (PTO)
• Paid Holidays
• Employee Assistance Program (EAP) - Providing support for personal and work-related challenges
• Employee Engagement through Nectar - Recognition and rewards program
• 401(k) (Non-Matching) Retirement Plan

At Beltone, we deliver premium patient care by fostering a collaborative, empowering work environment. Our commitment to innovative hearing technology and exceptional service drives our success.

Responsibilities

• Administrative Support : Perform a range of office tasks efficiently
• Patient Assistance : Support the Hearing Care Professional in guiding patients and serving as their primary liaison.
• Appointment Management : Optimize scheduling to maximize test opportunities and track patient engagement.
• Marketing & Sales : Assist with local marketing efforts, cultivating new community relationships and referrals.
• Communication : Handle incoming calls and follow up with patients professionally.
• Documentation & Compliance : Process clinic forms accurately to ensure HIPAA and state law compliance, including verifying patient eligibility.
• Financial Processing : Manage payments, reconcile cash balances, and oversee inventory.
• Office Environment : Maintain a clean, welcoming workspace.

Qualifications

• High School diploma or equivalent
• Preferred: 2 years' experience in office administration, sales, or customer service
• Proficiency in MS Office
• Flexible to work varying hours

Competencies

• Customer service orientation
• Team Player
• Self-motivated, organized, and decisive

Join Beltone and grow professionally in a dynamic environment where your skills contribute to superior patient care. We are an Equal Opportunity Employer.