Patient Care Coordinator - Mental Health & Intake

Compass Health Center; Silver Spring (MD); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical/dental/vision Plans

401k matching

PTO including parental leave

CEU seminars and volunteering

Job summary

Compass Health Center seeks a Patient Care Coordinator to provide clerical support for our patients. If you are passionate about providing exemplary care while being sensitive to psychiatric conditions, you would be a great addition to our team.

Launched as our newest site in 2023, Silver Spring, Maryland is home to our innovative programs that redefine our industry and raise the standard for comprehensive care.

Qualifications

• 1–2 years of customer service experience.
• Excellent written and verbal communication skills.
• Strong organization and planning skills; detail oriented.
• Ability to multi-task in a fast-paced environment.
• Computer proficiency and ability to learn new software.
• Conflict resolution and problem-solving skills.
• Flexible Schedule - Able to work assigned schedule.

Responsibilities

• Greets and orients all patients, visitors, and staff who enter the building.
• Answers incoming calls in a warm and welcoming manner.
• Maintains neat and orderly reception area.
• Maintains awareness of patients, visitors, and staff who are in the building.
• Completes intake calls and schedules intake appointments.
• Reaches out to families to schedule family therapy appointments and outpatient psychiatrist appointments.
• Provides intake to new clients, verifying the accuracy of demographics, insurance, completion of forms and organizational data to be entered in the chart in a timely manner.
• Maintains patient charts according to confidentiality standards and policy.
• Utilizes Electronic Medical Record system as needed to verify patient appointments and to schedule appointments for clinicians and/or outpatient psychiatrists with patients.
• Obtains payment methods for program or outpatient appointments. Collects payments and issue receipts for outpatient psychiatry and/or therapist appointments rendered.
• Opens and closes facility in a timely manner in accordance to procedure.
• Performs clerical duties to ensure efficient operations of the center to include computers, office equipment, copiers, fax, scanner, postage equipment.
• Performs other related duties as assigned.

Skills

Customer service

Communication

Organization

Multi-tasking

Computer proficiency

Conflict resolution

Flexible schedule

Tools

EMR system

Job description

Compass Health Center seeks a Patient Care Coordinator to provide clerical support for our patients. If you are passionate about providing exemplary care while being sensitive to psychiatric conditions, you would be a great addition to our team.

Launched as our newest site in 2023, Silver Spring, Maryland is home to our innovative programs that redefine our industry and raise the standard for comprehensive care.