Bilingual Patient Care Coordinator (Mental Health)

compasshealthcenter; Silver Spring (MD); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision plans

401k with company matching

PTO + parental leave after 1 year

CEU seminars and training

Job summary

Compass Health Center seeks a Patient Care Coordinator for its Silver Spring, MD site. The role provides clerical support, greets patients, schedules intake and family psychiatry appointments, and handles payments while maintaining HIPAA-m compliant records.

The position is onsite, Monday–Friday 10:00am–6:00pm, with a salary range of $21.50–$24.50/hour. Compass emphasizes growth, training, and a supportive team environment.

Qualifications

• Excellent written and verbal communication skills.
• Bilingual in Spanish preferred.
• 1-2 years of customer service experience.
• High school diploma required; Associates degree preferred.
• Strong organization and planning skills; detail oriented.

Responsibilities

• Greet and orient patients, visitors, and staff entering the building.
• Answer incoming calls in a warm and welcoming manner.
• Maintain neat and orderly reception area.
• Maintain awareness of patients, visitors, and staff in the building.
• Complete intake calls and schedule intake appointments.
• Arrange family therapy and outpatient psychiatry appointments.
• Verify demographics and insurance in the chart in a timely manner.
• Maintain patient charts per confidentiality and HIPAA requirements.
• Utilize EMR to verify and schedule appointments.
• Obtain payment methods and issue receipts for appointments.
• Open and close the facility per procedure.
• Perform general clerical duties and operate office equipment.
• Perform other duties as assigned.

Job description

Compass Health Center seeks a Patient Care Coordinator for its Silver Spring, MD site. The role provides clerical support, greets patients, schedules intake and family psychiatry appointments, and handles payments while maintaining HIPAA-m compliant records.

The position is onsite, Monday–Friday 10:00am–6:00pm, with a salary range of $21.50–$24.50/hour. Compass emphasizes growth, training, and a supportive team environment.