On-site Patient Onboarding Coordinator — Compassionate Care

Mind Body Optimization 1; Houston (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Holidays

401(k) with company match

Professional development / CEU support

Job summary

Mind Body Optimization 1 is hiring a Patient Onboarding Coordinator to be the first point of contact for individuals seeking behavioral health services. The role emphasizes empathy, trust-building, and guiding patients toward care in a fast-paced on-site environment.

The position requires strong communication, emotional intelligence, and resilience, with familiarity in CRM/EMR systems and a commitment to confidentiality and HIPAA guidelines.

Qualifications

• Strong verbal and written communication.
• High emotional intelligence for sensitive conversations.
• Comfort discussing mental health and substance use with care.
• Ability to stay resilient in a fast-paced environment.
• Solid organizational skills and attention to detail.
• Basic computer proficiency; CRM/EMR familiarity preferred.

Responsibilities

• Serve as first contact via phone and online inquiries.
• Build rapport quickly with empathy and active listening.
• Educate patients on services and program benefits.
• Guide individuals to schedule assessments and treatment.
• Handle objections with professionalism and persistence.
• Document patient information accurately in the system.
• Coordinate intake appointments and onboarding workflow.
• Collaborate with clinical/ops teams for proper placement.
• Maintain confidentiality and HIPAA compliance.

Skills

Communication skills

Emotional intelligence

Mental health sensitivity

Resilience

Organizational skills

Basic computer proficiency

CRM systems

EMR systems

Job description

Mind Body Optimization 1 is hiring a Patient Onboarding Coordinator to be the first point of contact for individuals seeking behavioral health services. The role emphasizes empathy, trust-building, and guiding patients toward care in a fast-paced on-site environment.

The position requires strong communication, emotional intelligence, and resilience, with familiarity in CRM/EMR systems and a commitment to confidentiality and HIPAA guidelines.