Patient Care Coordinator - Medical Office

Heywood Healthcare Inc.; Athol (MA); Hybrid; USD 26,000 - 40,000; Full time

Job summary

Heywood Healthcare Inc. is seeking a patient services/office assistant for 40-hour days, 8:00am–4:30pm, in Massachusetts. The role handles phones, patient check-in, insurance verification and appointment scheduling while supporting daily deposits and patient correspondence.

Responsibilities include EMR documentation, patient records, referrals, and ensuring high-quality patient service across locations within Heywood Medical Group.

Qualifications

• Minimum education: high school diploma or equivalent.
• Prior experience in a medical office preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Answer phones and schedule appointments.
• Verify insurance and manage referrals.
• Process deposits and collect copays.
• Register patients in EMR and update demographics.
• Maintain office and clinical supplies and records.

Skills

Communication skills

Customer service

Prioritization

Computer literacy

Education

High School diploma or equivalent

Tools

Electronic Medical Records

Word processing

Job description

Heywood Healthcare Inc. is seeking a patient services/office assistant for 40-hour days, 8:00am–4:30pm, in Massachusetts. The role handles phones, patient check-in, insurance verification and appointment scheduling while supporting daily deposits and patient correspondence.

Responsibilities include EMR documentation, patient records, referrals, and ensuring high-quality patient service across locations within Heywood Medical Group.