Medical Office Assistant — Patient Concierge & Scheduling

Heywood Medical Group; Gardner (MA); Hybrid; USD 53,038,000 - 82,656,000; Full time

Job summary

Heywood Medical Group in Gardner, MA is seeking a friendly and organized front desk/administrative assistant. You will answer phones, check-in patients, verify insurance, schedule appointments and process deposits.

Under the Senior Practice Administrator and Practice Manager, you will support customer service initiatives and daily workflow while occasionally covering other locations within Heywood Medical Group. A high school diploma and medical office experience are preferred.

Qualifications

• High School diploma or equivalent required. One year medical office experience preferred.
• Strong communication and customer service skills are essential.
• Familiarity with Electronic Medical Records and medical terminology is preferred.

Responsibilities

• Answer phones and schedule patient appointments in the office system.
• Verify insurance coverage and eligibility; obtain prior authorizations when needed.
• Process deposits and collect copays; maintain accurate records.
• Assist with patient check-in and information intake; route messages and faxes.
• Support other locations within Heywood Medical Group as required.

Skills

Excellent written and verbal

Excellent customer service

Prioritize tasks

Computer literacy

Electronic Medical Records

Medical terminology

Flexible shifts

Reliable transportation

Education

High School diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Heywood Medical Group in Gardner, MA is seeking a friendly and organized front desk/administrative assistant. You will answer phones, check-in patients, verify insurance, schedule appointments and process deposits.

Under the Senior Practice Administrator and Practice Manager, you will support customer service initiatives and daily workflow while occasionally covering other locations within Heywood Medical Group. A high school diploma and medical office experience are preferred.