Patient Care Coordinator — IVF & Fertility Support

Prelude Fertility, Inc.; Miami (FL); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Fertility benefits and family-building

Paid parental leave

PTO and holidays

Job summary

IVFMD in Miami seeks a Patient Care Coordinator to provide compassionate, detail-oriented support for patients from intake through treatment initiation. The role emphasizes strong communication, medical knowledge, and seamless coordination across the care team.

Responsibilities include patient outreach, explaining medical information, and ensuring all documentation and labs are completed. A High School Diploma is required with Medical Assistant/administrative experience preferred; bilingual

Qualifications

• Experience in a medical office setting.
• Familiarity with EMR/electronic health records systems.
• Ability to explain medical information to patients.
• Strong customer service and organizational skills.

Responsibilities

• Interact with patients to ensure excellent service and a seamless experience.
• Explain hormone medications, injections, tests, and procedures.
• Serve as main contact for assigned patients until medications start.
• Coordinate with external physicians and ensure necessary documents are received.
• Review patient records for completeness and coordinate lab tests.
• Ensure pre-cycle testing and procedures are completed and patient is kept informed.

Skills

Medical office administration

EMR systems

Bilingual Spanish

Medical assistant experience

Administrative experience

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

IVFMD in Miami seeks a Patient Care Coordinator to provide compassionate, detail-oriented support for patients from intake through treatment initiation. The role emphasizes strong communication, medical knowledge, and seamless coordination across the care team.

Responsibilities include patient outreach, explaining medical information, and ensuring all documentation and labs are completed. A High School Diploma is required with Medical Assistant/administrative experience preferred; bilingual