Patient Care Coordinator

Prelude Fertility, Inc.; Miami (FL); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Fertility benefits and family-building

Paid parental leave

PTO and holidays

Job summary

IVFMD in Miami seeks a Patient Care Coordinator to provide compassionate, detail-oriented support for patients from intake through treatment initiation. The role emphasizes strong communication, medical knowledge, and seamless coordination across the care team.

Responsibilities include patient outreach, explaining medical information, and ensuring all documentation and labs are completed. A High School Diploma is required with Medical Assistant/administrative experience preferred; bilingual

Qualifications

• Experience in a medical office setting.
• Familiarity with EMR/electronic health records systems.
• Ability to explain medical information to patients.
• Strong customer service and organizational skills.

Responsibilities

• Interact with patients to ensure excellent service and a seamless experience.
• Explain hormone medications, injections, tests, and procedures.
• Serve as main contact for assigned patients until medications start.
• Coordinate with external physicians and ensure necessary documents are received.
• Review patient records for completeness and coordinate lab tests.
• Ensure pre-cycle testing and procedures are completed and patient is kept informed.

Skills

Medical office administration

EMR systems

Bilingual Spanish

Medical assistant experience

Administrative experience

Education

High School Diploma or equivalent

Bachelor's degree preferred

Job description

IVFMD - Miami
7300 SW 62nd Place
4th Floor
Miami, FL 33143, USA

We are seeking a compassionate and detail-oriented Patient Care Coordinator to fill a full-time position with us at our Miami location. If you feel you meet these qualifications, we welcome your application!

Responsibilities:

In coordination with other team members, interacts with and proactively reaches out to patients, to ensure excellent customer service and a seamless patient experience.

Able to articulate information of medical nature, including but not limited to explanation of hormone medication, injections, medical testing, and surgical procedures.

Acts as the main point of contact for assigned patients/couples up through the time patient is started on medications.

Coordinates with outside physicians who are using CRM laboratory and retrieval services, ensuring all necessary documentation, orders and consents are received prior to treatment cycle.

In coordination with other team members, reviews patient records to ensure they are complete, determines whether tests ordered have been completed, arranges for any missing or new necessary lab tests to be completed, and ensures patient records are accurate and up to date.

In coordination with other team members, ensures all pre-cycle testing and procedures are complete, proactively remaining in contact with patient through pre-cycle process.

Requirements:

• High School Diploma or equivalent required; Bachelor's degree preferred
• Medical Assistant experience strongly preferred.
• Minimum of one year of ADMINISTRATIVE experience in a MEDICAL OFFICE preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Bilingual-Spanish a plus!

Why You'll Love Working Here – Our Amazing Benefits:

Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance.

Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.

Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.

Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!

Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.

Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.

Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.

Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!

Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.

Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.

Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.