Patient Care Coordinator II: Front Office & Billing

Phoenix Physical Therapy; Pine Hall (PA); On-site; USD 36,000 - 55,000; Full time

Job summary

Phoenix Physical Therapy is seeking a Patient Care Coordinator II to support clinic operations and revenue goals. You will manage scheduling, insurance verification, and patient demographics with accuracy, while handling payments and documentation in the EMR system.

The role requires strong customer service and the ability to thrive in a busy clinic environment. Responsibilities include greeting patients, collecting data, processing referrals, and ensuring proper authorization and

Qualifications

• High School Diploma or GED required; an associate degree is preferred.
• Two years of medical billing experience and familiarity with HCFA 1500, CPT and ICD-9 codes.
• Current CPR certification is required.
• Ability to communicate effectively with patients and staff; strong organizational skills.

Responsibilities

• Greet and register patients; collect demographics and insurance information.
• Schedule appointments, verify coverage, and document accounts in the system.
• Collect co-pays and payments; balance cash and deposits daily as needed.
• Answer calls, arrange referrals, and follow up on authorizations and precertifications.
• Maintain clean, safe front office and assist with clerical tasks as needed.

Education

High School Diploma or GED

Associates Degree preferred

Tools

EMR systems

Microsoft Word

Job description

Phoenix Physical Therapy is seeking a Patient Care Coordinator II to support clinic operations and revenue goals. You will manage scheduling, insurance verification, and patient demographics with accuracy, while handling payments and documentation in the EMR system.

The role requires strong customer service and the ability to thrive in a busy clinic environment. Responsibilities include greeting patients, collecting data, processing referrals, and ensuring proper authorization and