Patient Care Coordinator II: Care Delivery & Scheduling

Howard Brown; Chicago, Northern (IL, KY); Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with employer match

PTO and sick leave

PTO Exchange

Life insurance

Disability insurance

Commuter benefits

Flexible Spending Accounts

Tuition reimbursement

Employee assistance program

Discounts

Job summary

Howard Brown Health in Chicago, IL, seeks a Patient Care Coordinator II to support the Care Coordinator Team and improve patient engagement and care delivery using EPIC and related systems. You will assist with scheduling, triage calls, and document inquiries to ensure quality outcomes and service excellence.

The role requires 2–4 years in customer service or patient services, Associate degree, and strong computer skills. We offer comprehensive benefits including health insurance and 401k.

Qualifications

• Associate degree or equivalent experience is required.
• EPIC and APP training and certification must be met within 3 months of hire.
• 2–4 years of customer service or call center experience is required.
• 2 years of patient services at HBH or 2–4 years external care coordination experience is required.
• 1 year internal healthcare experience with medical terminology or 3 years external experience.

Responsibilities

• Review patient demographics, problems, medications, and allergies in EPIC and create structured care plans.
• Coordinate care as directed by providers and schedule routine or follow-up appointments.
• Answer inquiries from patients and providers and document in EPIC/APP.
• Monitor and triage calls and electronic cases requiring clinical intervention.
• Collaborate with physicians, staff, departments, and payor companies.

Skills

Customer service

Care coordination

Medical terminology

EPIC

APP

Typing

Excel

Outlook

Bilingual English/Spanish

Education

Associate degree

EPIC certification

APP training/certification

Tools

EPIC

APP

Job description

Howard Brown Health in Chicago, IL, seeks a Patient Care Coordinator II to support the Care Coordinator Team and improve patient engagement and care delivery using EPIC and related systems. You will assist with scheduling, triage calls, and document inquiries to ensure quality outcomes and service excellence.

The role requires 2–4 years in customer service or patient services, Associate degree, and strong computer skills. We offer comprehensive benefits including health insurance and 401k.