Patient Care Coordinator: Front Desk & Scheduling Pro

Results Physiotherapy; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Charity Day

Health, Dental, Vision, Life

401K match

Job summary

Results Physiotherapy in Durham, NC is seeking a Patient Care Coordinator - I to join our team. This entry-level role focuses on smooth clinic operations, patient intake, and excellent customer service in a fast-paced healthcare setting.

The PCC-I works with the Clinic Director to ensure efficient processes, manage referrals, schedule visits, and verify insurance. The position emphasizes teamwork, reliability, and a strong commitment to patient care, within standard business hours.

Qualifications

• High School Diploma or equivalent
• Communication skills – must be able to relate well to Business Office and Field leadership
• Ability to multitask, organizational detail, ability to meet deadlines, work with little to no supervision
• As a member of a team, must possess efficient time management and presentation skills

Responsibilities

• Collect all money due at the time of service
• Convert referrals into evaluations
• Schedule patient visits
• Customer Service
• Create an inviting clinic atmosphere
• Make all welcome calls
• Monitor and influence arrival rate through creation of a great customer experience
• Manage schedule efficiently
• Manage document routing
• Manage personal overtime
• Manage non-clinical documentation
• Manage deposits
• Manage caseload, D/C candidate, progress note, and insurance reporting
• Monitor clinic inventory
• Attend any required training with the Territory Field Trainers (TFT) for Raintree and other business process updates
• Complete quarterly compliance training

Skills

Communication skills

Multitasking

Time management

Presentation skills

Education

High School Diploma or equivalent

Job description

Results Physiotherapy in Durham, NC is seeking a Patient Care Coordinator - I to join our team. This entry-level role focuses on smooth clinic operations, patient intake, and excellent customer service in a fast-paced healthcare setting.

The PCC-I works with the Clinic Director to ensure efficient processes, manage referrals, schedule visits, and verify insurance. The position emphasizes teamwork, reliability, and a strong commitment to patient care, within standard business hours.