Patient Care Coordinator - Front Desk & Scheduling (EPIC)

Optum; Mansfield Center (CT); On-site; USD 22,041 - 39,950; Full time

Job summary

ProHealth Physicians, part of the Optum family, seeks a receptionist to support patient check-in/check-out, answer calls, and schedule appointments at its Mansfield Center location. You will document inquiries in the EHR, manage payments, and maintain patient confidentiality in a team-focused environment.

Common duties include outreach for follow-ups, in-basket/work queue management, and coverage at other ProHealth locations as needed.

Qualifications

• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office

Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Balance payments and prepare deposits
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Skills

Customer service

Receptionist experience

Microsoft Office

Tools

EPIC

Job description

ProHealth Physicians, part of the Optum family, seeks a receptionist to support patient check-in/check-out, answer calls, and schedule appointments at its Mansfield Center location. You will document inquiries in the EHR, manage payments, and maintain patient confidentiality in a team-focused environment.

Common duties include outreach for follow-ups, in-basket/work queue management, and coverage at other ProHealth locations as needed.