Front Desk Patient Care Coordinator & Scheduling Expert

UnitedHealth Group; Farmington (CT); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits package

Equity stock purchase

401k contribution

Job summary

ProHealth Physicians, part of UnitedHealth Group, has an immediate opening for an Associate Patient Care Coordinator to support the care team by greeting patients, checking in/out, scheduling, and handling inquiries using the EHR.

The role may float to local practices; 8-hour shift 7:30am-5:15pm at 599 Farmington Ave, Farmington, CT. Requires HS diploma and 1+ year experience; benefits include comprehensive packages.

Qualifications

• High School Diploma/GED required.
• 1+ year receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Conduct check-in and check-out process
• Answer incoming calls and use EHR to document details of patient inquiries
• Conduct outreach to patients requiring appointments or service follow-up
• Schedule appointments using standard scheduling protocols
• Manage administrative in-basket pools and work queues
• Scan documents into the EHR per standard protocols
• Take payments
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information
• Provide coverage at other ProHealth locations on an ad hoc basis
• Perform other duties as assigned

Skills

Customer service

Receptionist experience

Multitasking

Education

High School Diploma/GED

Tools

Epic

Microsoft Office

Job description

ProHealth Physicians, part of UnitedHealth Group, has an immediate opening for an Associate Patient Care Coordinator to support the care team by greeting patients, checking in/out, scheduling, and handling inquiries using the EHR.

The role may float to local practices; 8-hour shift 7:30am-5:15pm at 599 Farmington Ave, Farmington, CT. Requires HS diploma and 1+ year experience; benefits include comprehensive packages.