Patient Care & Scheduling Coordinator

Optum; Waukesha (WI); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Job summary

Optum, in partnership with ProHealth Care, seeks a customer service-focused team member for the Waukesha location. You will greet visitors, assist patients, and handle calls while protecting confidential information and ensuring accurate registration in a collaborative health care environment.

The role requires basic Microsoft Office skills, 1+ year of customer service, and a rotating schedule. A sign-on bonus is available for external applicants.

Qualifications

• High School Diploma/GED is required.
• 1+ years of customer service experience in an office setting or professional work environment.
• Intermediate level of proficiency with Microsoft Office products.
• Ability to work on the rotating schedule as described in the posting.
• Must be 18 years of age or older.

Responsibilities

• Greets visitors and patients in person.
• Communicates by telephone or video conferencing, upholding excellent customer service.
• Handles confidential information appropriately by protecting and disclosing information to only those authorized.
• Demonstrates technical knowledge and competence in departmental procedures and maintaining current physician on-call schedules.
• Enters and updates patient demographic and financial information, ensuring full registration early in the process.

Skills

Customer service

Microsoft Office

Communication

Education

High School Diploma/GED

Job description

Optum, in partnership with ProHealth Care, seeks a customer service-focused team member for the Waukesha location. You will greet visitors, assist patients, and handle calls while protecting confidential information and ensuring accurate registration in a collaborative health care environment.

The role requires basic Microsoft Office skills, 1+ year of customer service, and a rotating schedule. A sign-on bonus is available for external applicants.