Patient Care Coordinator: Front Desk & Scheduling

UnitedHealth Group; Phoenix (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Medical plan options

Dental insurance

Vision insurance

Life & AD&D Insurance

Short-term and Long-Term Disability

401(k) Plan

Education reimbursement

Employee discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary benefits

Job summary

UnitedHealth Group is seeking a Patient Care Coordinator to provide front office support, patient registration, scheduling, and cashiering at our Phoenix location. You will verify demographics and insurance, handle pre-authorizations, and ensure accurate medical records in EPIC.

The role requires strong customer service experience, basic MS Office skills, and the ability to manage day-to-day clerical tasks in a fast paced environment.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• 6+ months of experience with health insurance systems and processes.
• Basic proficiency with Microsoft Office products (Excel, Word, Outlook, PowerPoint).

Responsibilities

• Greets patients as they arrive and manages wait times.
• Make 30–50 outbound calls to schedule patients.
• Complete check-in and check-out tasks including demographic verification and insurance verification.
• Process co-payments, co-insurance, and deductibles and issue receipts.
• Manage cashier box and daily deposits per policy.
• Answer phones and schedule appointments.
• Verify patient information in the Electronic Health Record (EPIC).
• Scan/file correspondence and maintain logs for medical records requests.

Skills

Customer service

Education

High School Diploma/GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

UnitedHealth Group is seeking a Patient Care Coordinator to provide front office support, patient registration, scheduling, and cashiering at our Phoenix location. You will verify demographics and insurance, handle pre-authorizations, and ensure accurate medical records in EPIC.

The role requires strong customer service experience, basic MS Office skills, and the ability to manage day-to-day clerical tasks in a fast paced environment.