Patient Care Coordinator - Front Desk & Scheduling

UnitedHealth Group; Torrance (CA); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life & AD&D

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Job summary

UnitedHealth Group in Torrance, CA is seeking an Associate Patient Care Coordinator to support general clinic office functions, including patient registration, insurance verification, co-pay collection, and scheduling of diagnostic and follow-up appointments.

You will greet patients, manage check-in/out, maintain medical records, answer phones, coordinate with back-office staff, and ensure smooth patient flow while delivering exceptional service.

Qualifications

• High School Diploma/GED is required.
• 1+ years of Microsoft Office experience.
• 6+ months of customer service experience.

Responsibilities

• Provide exceptional service to all customers.
• Greets patients as they arrive and manages wait time.
• Complete check-in and check-out tasks including insurance verification and copying required documents.
• Collects co-payments and issues receipts.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments, verifying visit type and PCP.
• Take messages and direct calls as needed.
• Manage medical records (files/scans, prepare for schedule).
• Scan/file correspondence, process medical records release requests.
• Maintain waiting room cleanliness and communicate information to patients.
• Collaborate with back-office staff to ensure smooth patient flow.
• Resolve service issues and refer complex cases to management or clinical staff.
• Assist colleagues as needed and float to other areas.
• Build effective relationships with patients, staff, and the public.
• Perform other related duties as assigned.

Skills

Microsoft Office

Customer service

Education

High School Diploma/GED

Job description

UnitedHealth Group in Torrance, CA is seeking an Associate Patient Care Coordinator to support general clinic office functions, including patient registration, insurance verification, co-pay collection, and scheduling of diagnostic and follow-up appointments.

You will greet patients, manage check-in/out, maintain medical records, answer phones, coordinate with back-office staff, and ensure smooth patient flow while delivering exceptional service.