Patient Care Coordinator: Front Desk & Scheduling

UnitedHealth Group; Pharr (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Medical Plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, etc

Job summary

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Pharr, TX. This role provides front-office support, including appointment scheduling, patient registration, and cashiering, reporting to the Center Administrator.

Hours are Monday–Friday, 8:00 AM–5:00 PM. Local responsibilities include greeting patients, handling intake, collecting payments, and maintaining medical records with accuracy and confidentiality.

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Basic proficiency with Microsoft Excel, Word, Outlook and PowerPoint.

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments.
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.
• Processes requests for medical records release and maintains logs.

Skills

Customer service experience

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Bilingual English/Spanish

Education

High School Diploma / GED

Tools

ECW (E Clinical Works)

Job description

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Pharr, TX. This role provides front-office support, including appointment scheduling, patient registration, and cashiering, reporting to the Center Administrator.

Hours are Monday–Friday, 8:00 AM–5:00 PM. Local responsibilities include greeting patients, handling intake, collecting payments, and maintaining medical records with accuracy and confidentiality.