Patient Care Coordinator: Front Desk & Scheduling

Prelude Fertility, Inc.; Addison (TX); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health coverage

Fertility benefits

Paid time off

401(k) plan

Parental leave

Job summary

Aspire Fertility Dallas is seeking a Patient Advocate to ensure the front desk runs efficiently with accuracy and professionalism. You will deliver exemplary customer service while scheduling appointments, answering multi-line phones and emails, and directing patients to the right teams. The Patient Advocate collaborates with the front desk and other departments to maintain smooth operations.

Hours: Monday–Friday 8 a.m. to 4:30 p.m.

Qualifications

• High School Diploma required; Medical Assistant or Bachelor's degree preferred.
• At least 1 year of administrative medical office experience strongly preferred.
• Experience with Electronic Medical Record (EMR) system strongly preferred.
• Fertility experience is preferred.

Responsibilities

• Answering phone and directing calls or assisting patients as appropriate, handling and managing the information flow between the lab, onsite physician and staff while upholding patient care and privacy standards.
• Schedule and confirm patient appointments, check-ups and physician referrals.
• Answer telephones and direct calls to appropriate staff.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Compile and record medical charts, reports, and correspondence.
• Interview patients to complete insurance and privacy forms.
• Perform other duties or special projects as assigned.

Skills

Front desk operations

Phone handling

Customer service

Communication

Education

High School Diploma

Medical Assistant certification or Bachelor's degree preferred

Tools

EMR systems

Job description

Aspire Fertility Dallas is seeking a Patient Advocate to ensure the front desk runs efficiently with accuracy and professionalism. You will deliver exemplary customer service while scheduling appointments, answering multi-line phones and emails, and directing patients to the right teams. The Patient Advocate collaborates with the front desk and other departments to maintain smooth operations.

Hours: Monday–Friday 8 a.m. to 4:30 p.m.