Patient Concierge & Front Desk Specialist

Aspire Fertility; Addison (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health coverage

Fertility benefits

Paid parental leave

Paid time off

401(k) with company match

HSA employer contributions

Employee referral program

Professional development reimbursement

Job summary

Aspire Fertility in Addison, TX is seeking a Patient Advocate to ensure efficient, accurate, and professional front desk operations. You will schedule appointments, answer multi-line phones and emails, and coordinate with clinicians and staff while upholding patient privacy. Opportunities to support a collaborative team abound.

Hours: Monday - Friday 8 a.m. - 4:30 p.m. This role emphasizes exceptional customer service and smooth patient flow within a fertility clinic.

Qualifications

• High School Diploma or equivalent required; medical assistant or bachelor’s degree preferred.
• At least one year of administrative medical office experience preferred.
• Experience with EMR systems preferred.
• Fertility experience is preferred.

Responsibilities

• Answer phones and direct calls to appropriate staff.
• Schedule and confirm patient appointments and referrals.
• Greet visitors and direct them to staff.
• Compile and record medical charts and correspondence.
• Interview patients to complete insurance and privacy forms.
• Handle routine administrative tasks.

Skills

Customer service

Appointment scheduling

Phone support

HIPAA compliance

EMR experience

Education

High School Diploma or equivalent

Medical Assistant certification or Bachelor's degree preferred

Tools

EMR system

Job description

Aspire Fertility in Addison, TX is seeking a Patient Advocate to ensure efficient, accurate, and professional front desk operations. You will schedule appointments, answer multi-line phones and emails, and coordinate with clinicians and staff while upholding patient privacy. Opportunities to support a collaborative team abound.

Hours: Monday - Friday 8 a.m. - 4:30 p.m. This role emphasizes exceptional customer service and smooth patient flow within a fertility clinic.